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Privacy Policy

Table of Contents

Privacy Overview

Art of Clean is committed to protecting and respecting your privacy.

This policy explains how we collect, use and process any personal data you provide to us, or that we collect from you.

We collect certain basic information when you visit our website and recognise the importance of keeping that information secure and informing you how it will be used.

For the purposes of the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, the data controller is Art of Clean, Denny Lodge Business Park, Ely Road, Chittering, Cambridge, CB25 9PH.

This policy applies only to our website. If you leave our site via a link, you will be subject to the policies of that external website. We recommend reviewing those policies before proceeding.

Information we may collect

We may collect and process the following data about you:

  • Information provided by completing forms on our website, including when registering, subscribing to services or requesting further services.
  • Information provided when reporting a problem with our site.
  • Records of correspondence if you contact us.
  • Responses to surveys (where you choose to participate).
  • Details of your visits to our site, including traffic data, location data, operating system, browser usage and other communication data.

Where we store your data

The data we collect may be transferred to and stored outside the European Economic Area (EEA). It may also be processed by staff operating outside the EEA who work for us or our suppliers.

This may include activities such as order fulfilment, payment processing and support services. By submitting your personal data, you agree to this transfer, storage and processing.

We take all reasonable steps to ensure your data is treated securely and in accordance with this policy.

All information is stored on secure servers. Payment transactions are encrypted. You are responsible for keeping any passwords confidential.

While we take appropriate security measures, transmission of data over the internet cannot be guaranteed as completely secure. Any transmission is at your own risk.

Disclosure of your information

We may share your personal data with trusted third parties where necessary, including delivery providers, payment processors and IT service providers.

We may also disclose your personal data in the following circumstances:

  • If we sell or buy any business or assets, in which case your personal data may be shared with the prospective buyer or seller.
  • If we are required to disclose or share your personal data to comply with any legal obligation.
  • To protect the rights, property or safety of Art of Clean, our customers or others, including for fraud prevention and credit risk reduction.

Access to information

You have the right to access the personal data we hold about you.

We will provide this information free of charge. However, we may charge a reasonable fee if a request is clearly unfounded, excessive or repetitive.

You also have the right to request correction or deletion of your personal data, and to restrict or object to how it is processed in certain circumstances.

Contact

Questions, comments or requests regarding this privacy policy are welcome and should be addressed to:

Art of Clean
Denny Lodge Business Park
Ely Road
Chittering
Cambridge
CB25 9PH

IP Addresses and cookies

We may collect information about your computer, including your IP address, operating system and browser type. This is used for system administration and statistical analysis and does not identify individuals.

Our website uses cookies to distinguish you from other users. You can accept or decline cookies through your browser settings or via our cookie banner.

We may also use cookies to collect information about your general internet usage. Cookies help us improve our site and deliver a more personalised service.

They enable us to:

  • Estimate audience size and usage patterns
  • Store preferences to personalise your experience
  • Speed up searches
  • Recognise returning users

You can refuse cookies through your browser settings. However, this may limit access to certain parts of the site.

Uses made of the information

We use information held about you in the following ways:

  • To present website content effectively for you and your device
  • To provide products, services or information you request
  • To fulfil contractual obligations
  • To allow participation in interactive features
  • To notify you of changes to our services

We may also use your data, or allow selected third parties to use your data, to provide information about goods or services that may interest you, where you have consented.

You can opt out of marketing at any time using the relevant options on our forms or by contacting us directly.

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including any legal, accounting or reporting requirements.

We process your personal data under the following lawful bases:

  • To fulfil a contract with you (for example, providing services or processing orders)
  • Where it is necessary for our legitimate interests (such as improving our services)
  • Where you have given consent (for example, for marketing communications)

Your Rights

You have the right to request that we do not process your personal data for marketing purposes.

You can exercise this right by selecting the relevant options on our forms or by contacting us directly.

You also have the right to access, correct or request deletion of your personal data, and to restrict or object to how it is processed in certain circumstances.

Our site may contain links to third-party websites. These websites have their own privacy policies and we do not accept responsibility for them. Please review their policies before submitting any personal data.

Changes to this policy

Any changes we make to this policy will be posted on this page and, where appropriate, notified to you by email.

We recommend checking this page regularly to stay informed of any updates.